IT'S A LIFESTYLE

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ABOUT US

RTZ.LIFESTYLE is a clothing and accessories brand forged from the roots of the street. Cleverly combing energy from the pitches, courts and corners we have created an urban streetwear range to suit all. Established in 2022, our main focus is and always will be QUALITY. All of our collections are singular release and will never be “remade” or “restocked”.

REFUNDS,RETURNS & SHIPPING POLICY

Last updated November 29, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit.Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

To return an item, please email customer service at rootz@RTZlifestyle.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

RTZ.LIFESTYLE - Attn: Returns

RMA # -

C.C. Mencey, C. Ramona Martin Artista, 1, Local 28, Las Americas, Arona 38650, Santa Cruz de Tenerife

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

PLEASE NOTE THAT SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.

if you have any questions concerning our return policy, please contact us at:

Rootz@RTZlifestyle.com

CONTACT US

INSTAGRAM - @rootz_rtz

FACEBOOK -

EMAIL - rootz@RTZlifestyle.com

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